سياسة الاستبدال والاسترجاع

Return and Exchange Policy Welcome to Dandy Store! This policy applies to our customers within the Kingdom of Saudi Arabia. Currently, the return and exchange service is not available for customers outside the Kingdom. 1. Are there cases where I cannot return any products? There are certain cases where the product cannot be returned: - When the return request is made after the specified time, which is 3 days for returns and 7 days for exchanges from the date of receipt. - When the product has been used, or damaged, or is not in the same condition as when received. - Specific products such as underwear and socks, etc. - Consumed products that have been used or installed. - Products that have been tampered with or serial numbers removed. - Products without price tags, or labels, or original packaging, or missing any of their accessories. 2. The item I received was not the same as the item I ordered, how can I return it? Firstly, we apologize for this unintentional mistake; in this case, you can return the product in its original condition and packaging and send it back to us. As soon as we receive the product, we will immediately resend the correct order or start the procedures to refund all the amounts paid within 7 days. Important note: The store does not accept returns or exchanges if the item sent by mistake has been used by the customer. 3. I changed my mind and no longer want the item I purchased, can I return it? How? Of course, you can return the item you no longer want to purchase. We understand the buyer’s right to get exactly what they want, as well as their right to change their mind about a purchase. Therefore: - If the item has not been shipped: All you need to do is contact us to cancel your order, and we will refund your full money. - If the item has been shipped: The shipping cost will be deducted, and the remaining amount will be refunded. Sometimes, the shipment is on its way to the recipient and cannot be stopped; in this case, the buyer must receive the shipment first, then the return procedures can be carried out immediately. If you have received the product: You can return it within 3 days or exchange it within 7 days from the date of receipt, provided that the product is not listed among non-returnable items and that it is returned in the same condition as received, with its packaging. 4. How long does the shipping courier take to receive and deliver the returned goods? Under normal circumstances, the shipping courier will contact you within seven to ten working days from the date the order was confirmed. However, sometimes, it may take up to two weeks for the shipping provider to deliver or pick up the item from you. 5. Can I return the product I purchased after the specified period? If there are circumstances that prevented you from returning the product within the specified period after receipt, please contact the customer service team or send a complaint through our communication channels. All complaints submitted in this case are reviewed independently. In general, all goods approved for return must comply with consumer protection laws and regulations. 6. The original packaging of the product is no longer available to me, how can I recover my money? Dandy Store allows you to recover your money if the product's packaging is complete, including the tags on it only. 7. When I want to return the product I purchased, who will pay the shipping costs? When you wish to return the product, Dandy Store will deduct the shipping cost and refund the remaining paid amount to you. The return shipping cost is 50 SAR, which covers both sending and returning. The exchange cost is 50 SAR, which covers both sending and returning.